Build, optimize, and scale AI agents that treat every customer like the only one. Backed by Accel, Index and a16z.
About the role
Decagon’s People team partners directly with the founders and company leadership on how we hire, grow, pay, and support a team that has scaled past 600 people across seven countries. We’re a lean, Gen AI-native group spanning HR Business Partners, Total Rewards, Benefits, Culture, and People Operations, and we build the programs and infrastructure for a company that is still moving fast. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience in a fast-growing AI or developer-focused company with a dense technical population
- Prior ownership of an employer brand or internal storytelling program
- $160K - $190K + Equity
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon has grown from under 200 people to more than 600 across seven countries in a short time, and we want working here to have a consistent feel from Sydney to Toronto as it does in San Francisco. You’ll own the programs...
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