Build, optimize, and scale AI agents that treat every customer like the only one. Backed by Accel, Index and a16z.
About the role
You’ll design and build the systems that let customers configure, train, test, and monitor sophisticated AI agents with confidence. That means strong engineering underneath, and abstractions on top that hold up across different use cases without forking per customer. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years building software products, with strong product thinking
- Proficient in Python, comfortable working across the entire stack
- Experience translating complex technical capabilities into simple, usable interfaces
- Complex systems instincts, including asynchronous programming and the failure modes that only appear at scale
- A high degree of comfort debugging system failures in deep technology stacks, using whatever tool gets you to the answer
- A knack for turning customer asks into clear, well-scoped product and technical specs
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Product Engineering at Decagon builds all aspects of the platform our customers use to create, operate, and improve their AI agents. We turn work that currently requires an engineer into product that a CX team can run...
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