Build, optimize, and scale AI agents that treat every customer like the only one. Backed by Accel, Index and a16z.
About the role
You’ll design and build the platform infrastructure that let customers control how their data is collected, retained, redacted, and deleted. That means strong engineering underneath, and clear abstractions on top that hold up across different enterprise requirements without forking per customer. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years building software products, with strong product thinking
- Proficient in Python, comfortable working across the entire stack
- Experience designing reliable backend systems and data pipelines, including asynchronous processing, retries, and failure recovery
- Understanding of what operational maturity looks like for critical systems, including observability and monitoring
- Complex systems instincts: you can reason about where data flows, where copies persist, and what happens when one part of a workflow fails
- A high degree of comfort debugging system failures in deep technology stacks, using whatever tool gets you to the answer
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Data Lifecycle at Decagon builds the systems that govern how sensitive customer data is handled throughout its lifetime: what we store, who can access it, how we redact it, and when we delete it. We turn complex privacy...
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