Build, optimize, and scale AI agents that treat every customer like the only one. Backed by Accel, Index and a16z.
About the role
We’re looking for a Talent, Strategic Projects Associate to build systems from zero to one and take on some of recruiting’s biggest, most ambiguous bets. You’ll work alongside teammates to understand how they work, uncover problems, and identify practical solutions. From sourcing and candidate engagement to interview coordination and approvals, you’ll define the problem, ship the smallest testable version, and turn what works into a repeatable program with a clear owner before moving to the next challenge. Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon’s Talent team partners directly with company leadership to shape org design, define what success looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of...
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