DEFCON AI engineers AI solutions that are powered by advanced optimization across a range of industries, translating complex operations into scalable success. Backed by Bessemer.
About the role
We are seeking an IT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels
- Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment
- Provide responsive, high-touch IT support to executives and senior leaders, including device setup, troubleshooting, application access, and meeting technology support
- Own the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications
- Execute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal
- Expand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides
More about this role
ABOUT DEFCON AI
RESILIENCE IN THE FACE OF DISRUPTION. DEFCON AI is an insights company that leverages artificial intelligence, mathematical optimization, data analytics, and software engineering for resilient optimization of complex systems.
In today’s dynamically changing world, DEFCON AI’s technology aligns outcomes with operational goals, better decision making, and empowers customers to anticipate assess, and mitigate the impacts of disruptions.
About the Role
We are seeking an IT Help Desk Specialist to own day-to-day end user support for a fast-growing, defense-focused organization of 70+ employees. This role is the first point of contact for IT requests, manages the user account lifecycle, and builds out our self-service Knowledge Base. You will work in a Microsoft 365 environment with a strong emphasis on security and compliance.
This is an ideal opportunity for someone who enjoys being the go-to problem solver, takes pride in delivering excellent employee support, and wants exposure to a security-conscious defense-tech environment.
Key Responsibilities
- Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service...
Browse similar: AI jobs · AI startup jobs · Startup jobs