Build secure, frictionless identity journeys for your users, business customers, partners, AI agents, and MCP servers with the Descope External IAM Platform. Backed by Lightspeed.
About the role
As a Descope Customer Success Manager, you'll join our growing Customer Success team and own a book of business across enterprise and mid-market SMB customers. You'll partner closely with our Customer Success Engineers to drive adoption, retention, and expansion, acting as the trusted advisor customers rely on from onboarding through renewal. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in a customer-facing post-sales role, with at least 3+ years specifically in Customer Success Management (CSM, Strategic Account Manager, or equivalent)
- Demonstrated experience managing a diverse book of business across customer segments, including enterprise and commercial accounts
- Proven track record of hitting or exceeding retention and expansion targets (NRR, GRR) in a SaaS environment
- Background in developer tooling, security, identity/access management, or infrastructure software strongly preferred
- Strong executive presence and communication skills, able to engage credibly with both technical practitioners and C-level stakeholders
- Analytical and data-driven: comfortable interpreting health dashboards, forecasting churn risk, and making decisions based on metrics
More about this role
Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code.
Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.
We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!
As a Descope Customer Success Manager, you'll join our growing Customer Success team and own a book of business across enterprise and mid-market SMB customers. You'll partner closely with our Customer Success Engineers to drive adoption, retention, and expansion, acting as the trusted advisor customers rely on from onboarding through renewal.
You'll work within an established CS motion - tiered engagement, playbooks, and health tracking - and help sharpen it as we scale. We're looking for someone who brings strong opinions on what great customer success looks like and isn't afraid to improve...
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