Startups · AI

Customer Success Specialist

dili · New York, NY, US / Remote (US) · Remote

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About dili

Automating Compliance for Construction. Backed by Y Combinator.

About the role

As a Customer Success Specialist , you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
  • Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a strong plus
  • Outstanding communication and problem-solving skills
  • Comfortable working in a fast-paced, remote-first environment
  • Ability to translate complex compliance topics into clear, actionable guidance
  • Bonus: Experience using SaaS platforms, Loom, Notion, or similar
More about this role

We’re a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet Inflation Reduction Act (IRA) and Prevailing Wage & Apprenticeship (PWA) requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives.

If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you.

As a Customer Success Specialist , you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance.

This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation.

  • Support Customer Success Manager in execution of day-to-day activities
  • Customer service tailored to IRA/PWA compliance workflows
  • Serve as the primary point of contact for user...

Read the full posting on dili's site ↗

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