Built for Distributors and Manufacturers. Backed by Y Combinator.
About the role
• Provide leadership and oversight for all team members within the assigned region, including performance management, KPI monitoring, coaching, and ongoing training and development. • Collaborate with executive leadership to design, implement, and refine organizational processes, procedures, and strategic initiatives that enhance service operations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships
- Strong time-management skills, with the ability to prioritize effectively in a fast-paced environment
- Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination
- Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment
- Sound decision-making abilities, including evaluating complex information and determining appropriate actions
- Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion
More about this role
• Position: Associate Vice President (AVP) of Client Success — Provides strategic leadership to regional success teams, driving operational excellence, client satisfaction, and organizational efficiency across a nationwide footprint. Oversees managers and high-impact service functions, manages relationships with key clients, and acts as a strategic partner in optimizing processes, strengthening compliance, and enhancing cross-departmental collaboration.
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• Provide leadership and oversight for all team members within the assigned region, including performance management, KPI monitoring, coaching, and ongoing training and development.
• Collaborate with executive leadership to design, implement, and refine organizational processes, procedures, and strategic initiatives that enhance service operations.
• Manage and cultivate strong relationships with regional clients, acting as a trusted escalation contact and ensuring successful, long-term partnerships.
• Oversee client health and retention efforts, including monitoring weekly trends, consulting on products and services, and ensuring proactive client maintenance.
• Provide leadership to managers, ensuring consistent operational...
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