Built for Distributors and Manufacturers. Backed by Y Combinator.
About the role
EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital management technology and services designed to help small to enterprise businesses better manage their workforce. Our solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Knowledge of customer service best practices
- Skilled in documentation and note-taking during calls
- Excellent data entry skills
- Empathetic and personable call demeanor
- Proficient English writing skills
- Work well under pressure and with various personalities
More about this role
About the Company
EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital management technology and services designed to help small to enterprise businesses better manage their workforce. Our solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA
administration, and more. Notable clients of EPAY include organizations such as the US Army, FOX Studios, Disney Studios, ABN Network, CSI, Harvard University, and ISS Group, among others. To know more about us, visit us at www.epaysystems.com .
Position Summary
This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.
Answering and responding to inbound escalated calls
Responding to escalated emails and live...
Browse similar: AI jobs · AI startup jobs · Startup jobs