Developer friendly drop in payouts infrastructure. Backed by Y Combinator.
About the role
You'll manage customer onboarding, retention and growth, while also running our full-time and contract support team. You'll carry your own accounts, help customers navigate complex payout issues and decide which recurring problems should be solved through better process, automation or product. You'll own the process of taking customers from signing a contract to going live, and beyond. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Worked in fintech or finance, ideally in payments or payouts
- Managed a mixed team of full-time employees and contractors
- Scaled support from a shared inbox into a more structured function
More about this role
Dots ( usedots.com ) is a Series A fintech backed by Y Combinator and DCM, building payout infrastructure for marketplaces and digital platforms. In the past year, we have grown our revenues by over 400%, and have built a deep base of loyal customers.
Since our founding 4 years ago, we’ve moved nearly $3 billion per year to more than 1 million payees across 190+ countries, helping businesses onboard, pay and manage recipients around the world.
You'll manage customer onboarding, retention and growth, while also running our full-time and contract support team. You'll carry your own accounts, help customers navigate complex payout issues and decide which recurring problems should be solved through better process, automation or product. You'll own the process of taking customers from signing a contract to going live, and beyond.
You report directly to the founders.
- Own customers from signed contract through their first successful payouts.
- Understand what each customer is trying to build, help them choose the right Dots implementation and coordinate verification, integration, testing and launch.
- Keep implementations moving, unblock customers and shorten the path from signature to...
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