Drips.com features an AI engine that helps improve lead-to-call conversion and reduces overall lead generation costs. Backed by BlueCross BlueShield Venture Partners.
About the role
The Client Success Project Manager (CSPM) is one of the first people a new client meets after the sale. You will drive and coordinate the timelines for conversation design and technical integration across new client implementations and expansions within existing accounts. You will need to understand the business problem Drips is solving for each client, the solution defined during the sales cycle, and the high-level technical requirements to integrate with the client’s systems. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3–5 years of project management, implementation, or client-facing onboarding experience, preferably in SaaS or technology services
- Demonstrated ability to manage multiple concurrent projects and competing deadlines without losing detail
- Strong written and verbal communication skills, including comfort leading meetings with client stakeholders
- Working proficiency with project management and CRM tooling (for example Salesforce, SharePoint, Smartsheet, Asana, ClickUp, or similar)
- A proactive, organized, detail-oriented working style — you surface problems early rather than reporting them late
- Bachelor’s degree or equivalent practical experience
More about this role
At Drips, “It’s all about how you say it”™. Drips is the pioneer of Conversational Outreach — human-like, two-way texting and voicemail that helps enterprise organizations reach, qualify, and convert consumers at scale. Our clients span healthcare, insurance, education, financial services, and consumer brands, and our work is measured by the outcomes we create for them.
The Client Success team is where that promise gets delivered. We are looking for a Project Manager to join our Implementations group and own client onboarding projects end to end.
The Client Success Project Manager (CSPM) is one of the first people a new client meets after the sale. You will drive and coordinate the timelines for conversation design and technical integration across new client implementations and expansions within existing accounts. You will need to understand the business problem Drips is solving for each client, the solution defined during the sales cycle, and the high-level technical requirements to integrate with the client’s systems.
This is a client-facing role. You will lead meetings, hold internal and external stakeholders accountable, and be measured on your ability to deliver efficient,...
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