Only DTEX unifies DLP, behavioral analytics and user activity monitoring with AI to stop insider risks from becoming data breaches. Backed by Norwest.
About the role
This is not a conventional Customer Success Role. The Customer Success Manager is the business outcome-oriented post-sale owner for a portfolio of enterprise customers. The role is responsible for identifying opportunities for cross-sell and up-sell to better protect customers. The ideal CSM is inquisitive, with a consulting mindset for partnering with and helping build valuable outcomes for customers. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4 or more years of relevant customer-facing experience in enterprise SaaS, cybersecurity, consulting, implementation, insider risk program management, or Customer Success
- Demonstrated ownership of enterprise customer relationships, measurable outcomes, renewals, escalations, and cross-functional delivery
- Working knowledge of security operations, insider risk, data protection, enterprise deployment concepts, integrations, privacy, or compliance
- Strong written and verbal communication, program coordination, sound judgment, and the ability to drive accountability through influence
- Bachelor’s degree in a related field or equivalent enterprise technology, cybersecurity, consulting, military, intelligence, or customer-leadership experience
More about this role
Role Overview
This is not a conventional Customer Success Role. The Customer Success Manager is the business outcome-oriented post-sale owner for a portfolio of enterprise customers. The role is responsible for identifying opportunities for cross-sell and up-sell to better protect customers. The ideal CSM is inquisitive, with a consulting mindset for partnering with and helping build valuable outcomes for customers.
Why this role matters
DTEX customers rely on our platform to address complex insider risk, AI risk management, and data protection challenges. The Customer Success Manager is the trusted advisor to a portfolio of enterprise customers. This is not a reactive account management role. You make sure customers get measurable value from DTEX and stay ahead of risks to that value.
You will turn DTEX capability into business outcomes, drive platform adoption, and secure long-term renewal readiness while identifying expansion opportunities. The ideal CSM is inquisitive and brings a consulting mindset to every customer partnership .
Core Accountabilities
- Own outcomes across a defined portfolio of enterprise customers, with accountability for retention, adoption, customer...
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