Only DTEX unifies DLP, behavioral analytics and user activity monitoring with AI to stop insider risks from becoming data breaches. Backed by Norwest.
About the role
The Support Engineer is a key member of the DTEX Technical Support organization, supporting enterprise and U.S. public sector customers operating complex, mission-critical environments. This role combines deep technical troubleshooting, customer engagement, and deployment support across Linux-based distributed systems deployed in both on-premises and cloud environments.
What they're looking for
- Active United States Top Secret Security Clearance is required
- Experience supporting large, complex enterprise and government environments, including highly regulated or security-sensitive deployments
- 7+ years of experience troubleshooting, deploying, and supporting enterprise software solutions in customer-facing environments
- Advanced Linux system administration and troubleshooting experience supporting enterprise and distributed environments
- Background in technical support, systems administration, site reliability, or related roles involving complex troubleshooting and customer-facing problem resolution
- Hands-on troubleshooting and operational support of OpenSearch, Elasticsearch, PostgreSQL, or similar enterprise data platforms
More about this role
The Support Engineer is a key member of the DTEX Technical Support organization, supporting enterprise and U.S. public sector customers operating complex, mission-critical environments. This role combines deep technical troubleshooting, customer engagement, and deployment support across Linux-based distributed systems deployed in both on-premises and cloud environments. The ideal candidate is a strong problem solver who enjoys working directly with customers and collaborating across Support, Engineering, and Product teams to resolve complex technical challenges.
Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status.
- Excel at working directly with customers to plan, deploy, troubleshoot, and maintain production deployments across on-premises and cloud environments.
- Use a systematic approach to troubleshoot, identify, and resolve complex technical issues across Linux-based environments and DTEX platform components, including OpenSearch and Elasticsearch.
- Reproduce customer-reported issues independently or in collaboration with Engineering to identify defects,...
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