Connect AI, data, and insurance operations with Duck Creek's Intelligent Core. Modernize P&C insurance, accelerate innovation, and scale without complexity. Backed by Insight.
About the role
JOB DESCRIPTION : Duck Creek Technologies LLC has multiple openings for the position of Customer Success Engineer (Upgrades) based out of our office at 1441 Main Street, Suite 400, Columbia, SC 29201. Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned office address. Hence, the employee must live within a reasonable commuting distance of this address. Primary Job Functions/Responsibilities are as follows: Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
JOB DESCRIPTION : Duck Creek Technologies LLC has multiple openings for the position of Customer Success Engineer (Upgrades) based out of our office at 1441 Main Street, Suite 400, Columbia, SC 29201. Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned office address. Hence, the employee must live within a reasonable commuting distance of this address. Primary Job Functions/Responsibilities are as follows:
• Act as a liaison to senior customer and internal stakeholder leadership, leading technical status updates and supporting customer and internal technical escalations for assigned customers.
• Cross Duck Creek collaboration to ensure integration patterns, platform configuration requirements, and technical standards defined by Enterprise Architecture, SaaS Operations, and Product teams are implemented successfully by Duck Creek and Partner implementation organizations, with oversight from the customer assigned CSE.
• Drive collaboration with other Duck Creek and SI Sr. Managers to support overall solution success and improve operational efficiency through automation and the maturing of engineering standards, technical...
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