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Major Incident Manager

Duck Creek Technologies · Bay Area, CA · On-site

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About Duck Creek Technologies

Connect AI, data, and insurance operations with Duck Creek's Intelligent Core. Modernize P&C insurance, accelerate innovation, and scale without complexity. Backed by Insight.

About the role

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com . Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Strong understanding of AI tools such Claude, CoPilot, and ChatGPT
  • Understand a wide breadth of technical concepts across a CI/CD and SaaS environment
  • Background in cloud-based systems and DevOps practices preferred
  • Ability to use AI tools to synthesize communication, reports, and troubleshooting leads
  • Certification in ITIL, incident management, or related frameworks preferred
  • Experience in SaaS or technology product companies preferred
More about this role

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home ,...

Read the full posting on Duck Creek Technologies's site ↗

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