Any business – from travel startups to financial enterprises - can build with Duffel to search and book flights, stays, add ancillaries, charge customers, manage orders and more. Backed by Index and Y Combinator.
About the role
We’re looking for a Customer Success Manager (CSM) to help our customers get the most out of Duffel. You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists. You’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years helping enterprise customers get value from a software or tech product
- Proven track record of growing customer relationships and reducing churn
- Experience in a fast-growing startup
- Comfort supporting implementation pre, during, and post-launch
- Strong problem-solving and independent judgment
- Excellent communication, translating complex tech and business issues clearly
More about this role
Customer Success Manager
HYBRID - Please note this role requires you to be able to commute twice a week to New York (2 days in the office)
Duffel
Create the future of travel with us.
Whether it’s visiting loved ones, starting an adventure, or a career-defining business trip, travel matters. And yet, anyone who’s booked a flight knows how painful it can be. Outdated systems, clunky tools, endless workarounds - it shouldn’t be this hard.
At Duffel, we’re on a mission to unravel travel. We’re rebuilding the infrastructure that powers the travel industry, making it simple, fast, and delightful. Backed by Benchmark, Blossom, Index Ventures, and Kima Ventures, we’re a London team growing fast - and looking for people who want to make a real impact.
We’re looking for a Customer Success Manager (CSM) to help our customers get the most out of Duffel. You’ll own relationships, spot growth opportunities, and make sure our technology truly works for them, alongside Customer Success Engineers and Product Support Specialists.
You’ll work closely with Product, Engineering, Finance, and Travel Operations teams to ensure our customers are happy, successful, and inspired by Duffel.
• Own day-to-day...
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