EdSights tackles the college dropout crisis through the power of Student Voice Intelligence. Through AI-powered check-ins, higher education institutions can increase student satisfaction, enrollment, and retention. Trusted by 300+ universities. Backed by Techstars.
About the role
As a Customer Success Manager (CSM), you'll sit at the intersection of relationships and revenue. You'll own a portfolio of college and university customers (we call them partners!), serving as their trusted advisor while carrying direct accountability for renewals and expansion. At EdSights, we believe the best way to grow is to make our partners genuinely successful, and this role is the embodiment of that principle.
More about this role
At EdSights, we're building the technology for higher education to understand what students are actually thinking and feeling, so they can act before small struggles become big problems. We call it Student Voice Intelligence: engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition, and delivering those insights to power student success and enrollment workflows.
Today, we partner with 300+ colleges and universities across the country. We're backed by an $80M investment from JMI Equity and are in a phase of rapid execution and expansion. This is an opportunity to do meaningful, hands-on work at a high-growth startup tackling one of higher education's most urgent challenges: helping more students persist from enrollment through graduation.
You’ll join a driven, thoughtful team that values ownership, moves quickly, and cares deeply about building products that make a measurable difference for students.
“EdSights has perhaps the world’s most valuable data set on what college students need to navigate their academic lives.”
- The Washington Post
As a Customer Success Manager (CSM), you'll sit at the intersection of relationships and revenue....
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