Backed by General Catalyst, Lightspeed and SoftBank VF.
About the role
Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession. 10-15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting. 5+ years in leadership roles, managing and scaling high-performing teams.
More about this role
Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession. 10-15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting. 5+ years in leadership roles, managing and scaling high-performing teams. Proven track record of delivering complex, global enterprise implementations with measurable customer impact. A Player-Coach mindset with strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent). Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred. Exceptional stakeholder management and executive presence, with the ability to influence at C-level. Demonstrated ability to operate in high-growth, ambiguous environments and drive structured outcomes. Background in top-tier consulting firms or enterprise transformation programs is a strong plus. Bachelor's or Master's degree in...
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