Backed by General Catalyst, Lightspeed and SoftBank VF.
About the role
We're looking for a transformational customer leader who believes the next generation of Customer Success will look fundamentally different from traditional SaaS account management. You have: Most importantly, you believe Customer Success is not simply a relationship function. It is the discipline of turning technology into customer outcomes.
What they're looking for
- Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Customer adoption and consumption, including of AI and agentic capabilities
- Time-to-value
- Customer health and risk reduction
- Demonstrated customer outcomes and ROI
- Executive engagement
More about this role
### Head of Customer Success & Value
#### The Opportunity
Eightfold is entering a new chapter in how enterprises realize value from AI. As our platform evolves and customers increasingly adopt AI and agentic capabilities, customer success can no longer be measured simply by implementation, satisfaction, or renewal. Success means helping customers adopt new capabilities, transform how work gets done, and translate technology into measurable business outcomes.
We're looking for a Head of Customer Success & Value to lead this transformation and build the next generation of Customer Success at Eightfold. This leader will bring together Customer Success, Customer Value, and Adoption into one outcomes-driven organization responsible for the ongoing success of our global customer base.
The mandate is simple: ensure our customers adopt, realize measurable value, and grow with Eightfold.
#### What You'll Own
Customer Success
- Lead and evolve Eightfold's global Customer Success organization.
- Build a customer success model focused on proactive value creation, adoption, and measurable outcomes -- moving beyond traditional relationship management and issue orchestration.
- Develop...
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