Backed by General Catalyst, Lightspeed and SoftBank VF.
About the role
Monitor adoption, identify, and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Create value stories to ensure renewal conversations land Identify upsell opportunities Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at... Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Monitor adoption, identify, and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Create value stories to ensure renewal conversations land Identify upsell opportunities Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 10+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Ability to travel 20% 12+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Experience in driving customer renewals and upsell opportunities Excellent problem solving in complex, multi-stakeholder...
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