Backed by General Catalyst, Lightspeed and SoftBank VF.
About the role
Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value Design and lead upsell opportunities that demonstrate solution capabilities Unblock internal escalations by partnering with cross functional teams...
More about this role
Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long-term value Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long-term value Design and lead upsell opportunities that demonstrate solution capabilities Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal 5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management Ability to travel 10-15% Proficiency in Business Spanish 8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer...
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