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Client Experience Analyst

Endowus · Remote (US) · Remote

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About Endowus

Endowus offers holistic wealth management across CPF, SRS and cash with globally diversified portfolios and low fees, personalised to you. Start your journey — invest with clarity today. Backed by Lightspeed.

About the role

Founded in 2017, Endowus has raised over US$130 million from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, Illuminate Financial, OSK Ventures, Z Venture Capital, and ACF – a joint venture between JLIN LLC and The Wells Investments. Endowus also counts some of the largest billionaire family offices in Asia among its investors.

What they're looking for

  • Bachelor’s degree in business/economics/finance or experience working in financial services is helpful but not a must
  • Client-focused with great communication skills and attitude, patient and pleasant demeanour. You will interact with many clients each day via different channels (phone, email, chat)
  • You are expected to be a good listener and communicate effectively with our clients and empower them to feel confident about using Endowus
  • Teamwork is key. We believe in building a supportive environment that fosters a sense of belonging for all of our team members
  • Organised, meticulous and pays attention to details
  • Compliance - no hard selling. At Endowus, we strive to do the best for our clients in an objective and goals/risk-focused manner
More about this role

Endowus is an award-winning, independent fee-only wealth platform licensed in Singapore (MAS 101051) and Hong Kong (SFC BQR225). We serve over 300,000 clients—individuals, family offices, charities, and institutions—with over US$12 billion in assets under advice.

Our mission: help people invest better so they can live easier today, and better tomorrow. Today, we work with 100+ global leading asset managers across major asset classes – public markets, private markets, hedge funds and alternatives – and make it our job to assess and access their Best-in-Class funds, and advise clients on how to invest in these funds to reach their goals.

The team has deep domain knowledge in finance and technology, bringing together decades of experience from various banks and tech companies. We treasure our diversity in background and experience, and we look for people who share these beliefs in our mission.

  • Build, shape and grow the Endowus Singapore business in line with our mission and values. Client-centric: You will be on the front lines, advising prospective and current clients, and delivering the highest level of client experience via multiple channels including phone, email, Zoom and...

Read the full posting on Endowus's site ↗

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