Backed by Entrepreneur First.
About the role
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of people leadership in a contact center or customer support setting, experience managing through others (team leads/supervisors) preferred
- Excellent people leader using relationship, coaching, and retention tools
- Comfortable with contact center metrics (CSAT, CPH/productivity, QA, adherence, SLA, shrinkage, attrition) and able to explain what drove a result and what you'll do about it
- Hands-on with reports, experience with WFM tools (e.g., Assembled), BI tools (Hex/Looker), and AI assistants is a plus
- Experience leading through high-volume surges or launches of new lines of business
- Naturally takes a solution-based approach to issue resolution
More about this role
Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents.
That work has earned Engine recognition as TravelTech's Reservation Platform of the Year (2026), a spot on Inc.'s Power Partners list (2026), and one of Built In's Best Places to Work (2020–2026).
We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar.
Come outpace the ordinary and build the future of travel with us.
As a Member Support Manager at Engine, you'll lead a blended team of internal Member Support Specialists, temp-to-hire associates, and BPO partner teams (team leads and agents) across voice, chat, and email. You own your pod's results on Customer Satisfaction...
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