Ent is the intent-aware AI endpoint — reading human, AI, and app activity in real time to tell normal work from risky action and act at the moment of risk. Backed by Sequoia and Felicis.
About the role
We are seeking a Customer Success Manager who is equal parts technical translator, detective, and strategic advisor. This is a role for someone genuinely curious about how people work, why they get stuck, what would make their day easier, and how our product can help. You put the customer first, using their goals as our north star. Under pressure, you remain calm and ask the right questions that lead us to solutions. You connect to their experience and discover opportunities for us to increase our value.
More about this role
Ent is the intent-aware workspace security platform for securing human and AI-driven work. Built to protect productivity, the new attack surface, Ent understands not just what users and agents do but why, and intervenes at the moment of risk before incidents occur. Where existing tools see events, Ent sees intent, so security teams can step in at the moment of risk instead of investigating days later. Founded by Lou Manousos and Brandon Dixon, co-founders of RiskIQ (acquired by Microsoft) and the team behind Microsoft Security Copilot, Ent is in production with Global 2000 customers across hospitality, financial services, and defense, and backed by Decibel, Sequoia, Crosspoint Capital, Craft Ventures, Shield Capital, Felicis, and In-Q-Tel. We’re now hiring the team that will define this category.
Customer first. The product and the business are built around problems we’ve watched real security teams struggle with — not the other way around. Every roadmap conversation starts with what a CISO told us last week.
Humble. No drama. We hire people who share the mission and trust each other to deliver. Teamwork over showmanship. Accountability over politics. The work speaks louder than...
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