As a global leader in advanced materials science, we have the expertise and determination to help solve your most advanced technology challenges.
About the role
Entegris is seeking a Customer Service Specialist to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day‑to‑day decision-making, balancing customer expectations with operational priorities and business goals. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Education: Bachelor’s degree in Business or related field, or equivalent professional experience
- Experience: Minimum of 2 years of professional experience in customer service, operations, or related business support roles
- Ability to exercise independent judgment and discretion
- Strong analytical and problem-solving capabilities
- SAP experience preferred
- Proficiency in Microsoft Office
More about this role
Specialist, Customer Service
Entegris is seeking a Customer Service Specialist to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day‑to‑day decision-making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience.
Independently analyze customer orders and non‑routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.
Serve as the primary point of contact for assigned customers, independently managing non‑routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.
Identify and monitor shipping and billing...
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