Virtual, evidence-based eating disorder treatment for all diagnoses. Backed by General Catalyst.
About the role
Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software. Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc.). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Associates or bachelors degree or equivalent experience
- Ability to work 9am-5pm CST. Potential for additional hours based on business need
- Excellent verbal and written communication skills
- Strong customer-service orientation including professional interpersonal skills and the ability to effectively collaborate with external and internal stakeholders
- Demonstrate ability to consistently follow processes, reflecting a strong attention to detail
- Quick learner with a strong interest in mastering new technologies, including Equip’s platform and best practices in product support
More about this role
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice , we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
Working Hours: Monday-Friday 9am-5pm CST in 2026, Tuesday-Saturday 9am-5pm CST in 2027
Hourly Rate: $28.80
Provide prompt, courteous,...
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