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About the role
Ethos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and modernize training programs to enable active interventions for individual students, trainers or courses. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Up to 30% travel
- 5+ years of experience in Customer Success, account management, or solutions engineering in a SaaS environment
- Proven track record owning enterprise SaaS implementations, renewals, and expansions for a portfolio of strategic accounts
- Experience working for or with the DoW, including navigating command hierarchy and multiple levels of stakeholders
- Must be authorized to work in the U.S. as a U.S. citizen
- Strong communication skills and technical aptitude, with a track record of creating and delivering presentations to senior DoW stakeholders
More about this role
About Ethos
Ethos is an AI-enabled human readiness platform that identifies and addresses knowledge gaps before they become operational failures. We can quantify skills and competencies critical to an organization, assess the proficiency of a team, and modernize training programs to enable active interventions for individual students, trainers or courses. As a well-funded Series A startup ($40M+ raised), we are trusted by over 150 enterprise customers across sectors including the defense, life sciences, manufacturing, supply chain, and professional sports.
About the role
The Senior Mission Success Manager is critical to our mission of combining learning, performance, and outcomes in one unified platform to optimize human readiness. You'll own the full customer lifecycle for a portfolio that includes one of Ethos's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion. You'll build trusted relationships with leaders across fleet commands, TYCOMs, and program offices, and serve as the voice of your customers inside Ethos.
The ideal candidate is self-driven, curious, and determined, and can manage several...
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