Backed by Accel and USV.
About the role
Are you passionate about setting global operational standards and scaling elite customer support? Etsy is hiring a Customer Support Partner Enablement Manager to join our Outsourced Services team. In this role, you will be responsible for and strengthen the training and enablement strategy across our global Etsy outsourced partner network (EOP).
What they're looking for
- Experience building or transitioning a multi-site Customer Support enablement function to a partner-led or outsourced delivery model
- Experience establishing trainer accreditation, calibration, and quality-assurance practices across multiple partners, sites, or lines of business
- Working knowledge of adult-learning and instructional-design principles, with the ability to evaluate modular, scenario-based, and self-paced learning materials
- Familiarity with learning, knowledge-management, customer-support, quality, and analytics platforms such as Docebo, Guru, Articulate, Zendesk, MaestroQA, or Looker
- Experience supporting enablement in a fast-changing technology, marketplace, or ecommerce environment with frequent product, policy, and workflow changes
- Experience working across geographically distributed and culturally diverse partner teams
More about this role
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
Are you passionate about setting global operational standards and scaling elite customer support? Etsy is hiring a Customer Support Partner Enablement Manager to join our Outsourced Services team. In this role, you will be responsible for and strengthen the training and enablement strategy across our global Etsy outsourced partner network (EOP).
Rather than crafting content or leading daily instruction, you will focus on...
Browse similar: Startup jobs