Backed by Accel and USV.
About the role
As an Investigator, Operational Excellence, you play a key role in improving how Etsy’s Risk & Fraud operations work day to day and over time. This role combines deep operational knowledge, fraud investigation experience, and process improvement work. You’ll use insights from complex casework, quality trends, operational metrics, and frontline feedback to identify where our workflows, tooling, documentation, and training can be stronger. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of fraud operations, risk operations, trust and safety, or related experience, with a strong track record of handling complex investigations
- Experience leading operational excellence initiatives such as QA, training, knowledge management, workflow design, or business process improvement
- Strong analytical and critical thinking skills, including the ability to perform root cause analysis and translate findings into actionable recommendations
- Proficiency in SQL and data visualization tools such as Looker or Tableau to extract and communicate actionable insights
- Strong written and verbal communication skills, with the ability to explain operational issues clearly and influence partners across functions
- Demonstrated ability to organize ambiguous work, move initiatives forward, and improve how teams operate at scale
More about this role
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
As an Investigator, Operational Excellence, you play a key role in improving how Etsy’s Risk & Fraud operations work day to day and over time. This role combines deep operational knowledge, fraud investigation experience, and process improvement work. You’ll use insights from complex casework, quality trends, operational metrics, and frontline feedback to identify where our workflows, tooling, documentation, and training can...
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