Backed by Accel and USV.
About the role
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead the team: Set priorities, coach and develop team members, review technical work, and build backup coverage across critical tools and processes
- Vendor management: Supervise team’s technology vendor operating rhythm and contract renewals, ensuring business continuity and that Etsy is receiving appropriate attention and value within these relationships
- Protect operational continuity: Lead the tooling response to incidents and outages. Establish escalation paths, workarounds, recovery procedures, and follow-up actions that reduce repeat issues and agent downtime
- Run a clear intake and delivery process: Triage requests and bugs, assess operational impact and capacity, and give stakeholders clear commitments and status updates
- Maintain access controls: Oversee provisioning workflows and audit evidence for supported tools to ensure compliance with security standards
- Measure and improve reliability: Use incident trends, access performance, change defects, and agent feedback to prioritize preventive fixes, automation, and documentation
More about this role
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
What’s the Role?
We’re looking for a Manager, Outsourced Tooling Delivery and Reliability to lead the team that implements and supports the tools used by Etsy’s internal and outsourced Customer Operations teams. This is a hands-on people leadership role focused on delivering changes safely, keeping tools reliable, and helping agents continue their work when systems fail.
You’ll lead technical specialists responsible for...
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