Backed by Accel and USV.
About the role
We’re looking for a Senior Business Operations & Program Manager to partner with the Senior Director of Customer Support and lead the cross-functional programs that matter most to Support. You will run the organization’s operating rhythm, support leaders across our automated support, human support, and support operations teams, and lead programs that improve resolution quality, customer trust, and operational maturity. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 6 to 10 years of experience in program management, business operations, strategy, chief-of-staff, consulting, or customer operations, including ownership of complex programs with multiple dependencies
- Willingness to roll up your sleeves. You take pride in the details, from a clean tracker to a well-run offsite, and you do not see operational and administrative work as beneath the role
- Strong written and verbal communication, with the ability to turn complex information into clear recommendations, decisions, and plans
- Excellent organization and follow-through
- Comfort working with metrics and imperfect information. You can establish a baseline, identify what matters, and use data to improve decisions
- Sound judgment with sensitive information and competing priorities, and comfort influencing without authority
More about this role
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
We’re looking for a Senior Business Operations & Program Manager to partner with the Senior Director of Customer Support and lead the cross-functional programs that matter most to Support. You will run the organization’s operating rhythm, support leaders across our automated support, human support, and support operations teams, and lead programs that improve resolution quality, customer trust, and operational maturity.
This...
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