Backed by Accel and USV.
About the role
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven experience leading complex user-facing product initiatives
- Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives
- Passionate about solving ambiguous customer problems
- Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition
- Success sharing timelines, trade-offs, and risks with a broad and senior leadership group
- AI agent and/or customer support experience is a strong plus
More about this role
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
What’s the role?
We are looking for a passionate product manager to help us improve the support that Etsy provides to our buyers and sellers. In particular, you would drive improving support resolution in order to provide customers with what they want at scale, as well as ensuring that our buyers and sellers both feel confident that Etsy has their back when things go wrong.
This is a full-time position reporting to the...
Browse similar: Startup jobs