Backed by Accel and USV.
About the role
Etsy is seeking a Staff Tooling & Platform Operations Manager to join the Outsourced Services team. In this senior individual contributor role, you’ll own strategic tooling initiatives that support Etsy’s Customer Operations teams and outsourced partner network. You’ll lead work from discovery through implementation and post-launch support, translating operational needs into clear requirements, scalable workflows, and measurable improvements for the teams who rely on our tools.
What they're looking for
- Significant experience in tooling operations, business operations, customer operations technology, program management, systems operations, product operations, or a related field
- The ability to operate independently as a senior individual contributor, influence without direct authority, and build trusted relationships with leaders and cross-functional teams
- Strong program leadership skills, including the ability to define scope, clarify ownership, manage timelines and dependencies, identify risks, communicate tradeoffs, and drive follow-through
- A proactive approach and clear communication with technical and non-technical audiences at all levels, including the ability to synthesize complex tooling issues and recommend a path forward
- Strong systems thinking and problem-solving skills, connecting tooling and architecture decisions to agent experience, efficiency, quality, long-term scalability, and business outcomes
- Experience working across functions such as Operations, Product, Engineering, Quality, Enablement, Analytics, Workforce Management, or vendor/BPO teams
More about this role
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.
Etsy is seeking a Staff Tooling & Platform Operations Manager to join the Outsourced Services team. In this senior individual contributor role, you’ll own strategic tooling initiatives that support Etsy’s Customer Operations teams and outsourced partner network. You’ll lead work from discovery through implementation and post-launch support, translating operational needs into clear requirements, scalable workflows, and...
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