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Director, Customer Delivery & Education

Eve.com · Remote - US · Remote

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About Eve.com

Engage in epic space battles, trade and industry, exploration, and more in the EVE Universe created by CCP Games. Backed by Lightspeed.

About the role

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Experience leading customer-facing implementation, professional services or delivery teams in enterprise software, including managing managers or functional leaders
  • A record of guiding complex customer deployments and coordinating migrations, integrations and organizational change
  • Strong judgment in capacity planning, project scope, delivery commitments and customer communication
  • Enough technical understanding to work closely with specialists, recognize dependencies and explain choices clearly to customers and executives
  • Experience building repeatable delivery methods and using measures such as time to launch, on-time delivery and rework to improve quality, customer readiness and team performance
  • Practical experience using AI and automation to make delivery faster or more consistent without lowering quality for customers
More about this role

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.

Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast.

Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed.

Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up.

AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.

Explosive...

Read the full posting on Eve.com's site ↗

Customer Success

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