EvolutionIQ is the leading insurance claims guidance platform, providing faster recoveries and smarter decisions for carriers. Backed by First Round and ICONIQ.
About the role
We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City. In this role, you will serve as the first point of contact for our client’s users, helping them navigate technical challenges and ensuring they get the most value out of our platform. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Education: You hold a Bachelor’s degree, preferably in Computer Science, Information Systems, Engineering, or a Business discipline (Finance, Accounting, etc.)
- Experience: You are fresh out of a top program and ideally 1-2 years of professional experience. Previous internships in tech support, IT, or client services are a strong plus
- Communications: You possess excellent written and verbal communication skills. You can write a professional email and speak confidently with clients
- Tech-Savvy: You have a firm grasp of technical support workflows and a strong interest in AI technologies and SaaS business models
- Problem Solving: You enjoy digging into a puzzle and don't stop until you find the solution
- Understanding of AI-as-a-Service (AIaaS) concepts
More about this role
About Us: EvolutionIQ’s mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row and Built In’s Best Places to work in 2025 and 2026!
We are looking for a motivated and technically minded Technical Support Specialist to join our team in New York City. In this role, you will serve as the first point of contact for our client’s users, helping them navigate technical challenges and ensuring they get the most value out of our platform.
This is an ideal role for a recent graduate or early-career professional looking to launch a career in technical product support, customer success, or solutions engineering. You will gain deep exposure to AI-as-a-Service (AIaaS) concepts, database management, and enterprise SaaS...
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