Search API for AI agents that need real-time web data, deep research, and structured content from one endpoint. Try our API for free. Backed by Lightspeed, Y Combinator and a16z.
About the role
You'll build and lead Support at Exa: an AI-first, 24/7 support function for every committed customer, worldwide. AI tools like Pylon and AI agents handle the first line; your team of Support Engineers takes on the hard technical problems the AI can't, with the same technical depth as our Forward Deployed Engineers. You'll also own escalation management: watching the health of every account, largely through AI, and making sure every contraction or churn risk reaches the right people with a clear plan to fix it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Several years of hands-on programming experience, at the same level as the Support Engineers you'll hire: you can debug APIs and customer integrations and open pull requests yourself
- 5+ years in technical support, support engineering, SRE or customer engineering, including 2+ years leading a technical support team, ideally at an API, developer-tools or AI company
- Experience building support operations from scratch: tooling, SLAs, severity models, escalation paths and 24/7 coverage
- Strong judgment on automation and AI: you've used AI or automation to scale a support function without lowering quality
- Clear communication with customers, engineers and executives, especially under pressure
More about this role
We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa's valuation to $2.2 billion.
Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s, and AI labs as we transform an industry that hasn't been disrupted since the 90s. We're a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders, and dropouts alike. We are rapidly building the most intelligent search engine in history. We're high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right.
You'll build and lead Support at Exa: an AI-first, 24/7 support function for every committed customer, worldwide. AI tools like Pylon and AI agents handle the first line; your team of Support Engineers takes on the hard technical problems the AI can't, with the same technical depth as our Forward Deployed Engineers.
You'll also own escalation management: watching the health of every account, largely through AI, and making sure every contraction or churn risk reaches the right people with a clear plan to fix it.
This...
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