Search API for AI agents that need real-time web data, deep research, and structured content from one endpoint. Try our API for free. Backed by Lightspeed, Y Combinator and a16z.
About the role
Support Engineers make sure every committed Exa customer gets their problem solved, fast, around the clock. We run support AI-first: AI tools like Pylon and agents triage tickets, answer them and resolve what they can. You take on what the AI can't: the hard, ambiguous technical problems that need a real engineer. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Several years of hands-on programming experience. You can read and debug unfamiliar code, and you're comfortable opening pull requests in a production codebase
- Experience troubleshooting APIs, SDKs or distributed systems in production, ideally with search, retrieval, LLMs or data pipelines
- A structured approach to ambiguous problems: you ask the right questions, form hypotheses and test them
- Clear judgment on when to keep digging and when to escalate, and the ability to explain a technical problem clearly to customers and engineers
- Comfort working AI-first, with AI tools and agents as part of your daily workflow
- Availability for shift work as part of a 24/7, follow-the-sun support model
More about this role
We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa's valuation to $2.2 billion.
Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s, and AI labs as we transform an industry that hasn't been disrupted since the 90s. We're a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders, and dropouts alike. We are rapidly building the most intelligent search engine in history. We're high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right.
Support Engineers make sure every committed Exa customer gets their problem solved, fast, around the clock. We run support AI-first: AI tools like Pylon and agents triage tickets, answer them and resolve what they can. You take on what the AI can't: the hard, ambiguous technical problems that need a real engineer.
You'll have the same technical depth as our Forward Deployed Engineers. You'll dig into the API, SDKs and customers' integrations, reproduce bugs, and open pull requests with fixes for our engineers to...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area