Built on a unified data layer and real-time knowledge graph, Exaforce gives security teams the speed, context, and reasoning to stop AI-era threats. Backed by Peak XV.
About the role
We are seeking a Senior Support Engineer to support customers using an AI-powered, agentic security operations platform. This role combines technical troubleshooting, customer support, taking the lead in complex cases and escalations, platform guidance, and operational expertise to help customers maximize the value of AI-driven security workflows and automation. The ideal candidate is customer-focused, technically curious, and passionate about cybersecurity, AI, and emerging security technologies.
What they're looking for
- Provide technical support and troubleshooting for customers using the AI-powered security platform
- Serve as a trusted customer-facing resource, ensuring timely resolution of issues and a positive support experience
- Manage escalations and complex case resolution
- Assist customers with platform configuration, workflows, automations, and operational best practices
- Investigate reported issues, identify root causes, and collaborate with product and engineering teams on resolutions
- Create, maintain, and improve knowledge base articles, technical documentation, and support runbooks
More about this role
About Exaforce
At Exaforce, we are on a mission to 10x the productivity and efficacy of security and operations (SOC) teams using our transformative multi-model AI engine. Our Agentic SOC Platform combines AI agents (“Exabots”) with advanced data exploration to deliver real-time insights, proactive detection and response, in-depth investigations, and automated workflows.
Position Overview
We are seeking a Senior Support Engineer to support customers using an AI-powered, agentic security operations platform. This role combines technical troubleshooting, customer support, taking the lead in complex cases and escalations, platform guidance, and operational expertise to help customers maximize the value of AI-driven security workflows and automation. The ideal candidate is customer-focused, technically curious, and passionate about cybersecurity, AI, and emerging security technologies.
Key Responsibilities
- Provide technical support and troubleshooting for customers using the AI-powered security platform.
- Serve as a trusted customer-facing resource, ensuring timely resolution of issues and a positive support experience.
- Manage escalations and complex case resolution.
- Assist...
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