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Technical Customer Success Manager Remote, Costa Rica Apply Now

Exaforce · Remote (US) · Remote

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About Exaforce

Built on a unified data layer and real-time knowledge graph, Exaforce gives security teams the speed, context, and reasoning to stop AI-era threats. Backed by Peak XV.

About the role

At Exaforce, we empower security and operations (SOC) teams with a cutting-edge AI-driven platform designed to supercharge productivity and effectiveness. Our innovative Agentic SOC Platform leverages AI agents (“Exabots”) and advanced data exploration to deliver real-time insights, proactive threat detection and response, detailed investigations, and automated workflows. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Lead onboarding for new and existing customers. Connect their data sources, validate the data is landing and parsed correctly, and get them live fast
  • Know our core data sources well: identity providers (Okta, Entra ID), EDR (CrowdStrike, SentinelOne, Defender), email security (Proofpoint, Mimecast, Abnormal), cloud (AWS, Azure, GCP) and Google Workspace
  • Map each customer’s data to the detections and investigations it powers. Show them where they have coverage and where they have blind spots
  • Recommend the next data source to connect, and explain what it unlocks
  • Drive real usage: data sources connected, search, agentic triage and response, analyst feedback that tunes the tenant
  • Run custom business reviews built from the customer’s own data. No templates
More about this role

About Exaforce

At Exaforce, we empower security and operations (SOC) teams with a cutting-edge AI-driven platform designed to supercharge productivity and effectiveness. Our innovative Agentic SOC Platform leverages AI agents (“Exabots”) and advanced data exploration to deliver real-time insights, proactive threat detection and response, detailed investigations, and automated workflows. Supported by top investors such as Khosla Ventures, Mayfield, and Thomvest Ventures, we enable SOC teams to react to threats with speed, precision, and reduced costs. Join us in reshaping the way SOC teams operate and addressing cybersecurity challenges of the future.

The role

This is not a traditional CSM job. You own the account after the sale: you get the customer’s data in, make sure our detections are working on it, and turn that into renewals and growth. You will spend real time on the platform and in customer data, and real time with CISOs and SOC leads. If you have only done one of those two things, this is not the right fit.

You will quarterback a focused book of accounts and you are the named owner for each one. That includes accounts where an MDR runs the platform day to day: you work...

Read the full posting on Exaforce's site ↗

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