Expedia Group is your gateway to the world of travel through trusted brands, leading technology, and a global marketplace connecting travelers, partners, and experiences.
About the role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in business, analytics, computer science, or a related field, or Equivalent related professional experience
- 5+ years of experience in contact center or service operations, business operations, or a comparable strategic, analytical, and operational role, with the ability to put any data point in its operational context
- A track record of taking ideas from concept to working prototype to something people actually use, with clear impact on operational or business outcomes
- Experience defining measurement: you design how you will know whether something worked, including success metrics, guardrails, and instrumentation, rather than only reporting on results afterward
- Excellent qualitative and quantitative analytical skills, and proficient communication skills that synthesize complex detail into precise, accessible insight for a senior audience
- Demonstrated ability to prioritize, run several workstreams at once, and build relationships across a wide range of people, influencing cross-functionally where you have influence rather than authority
More about this role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Expedia Group powers travel for everyone, everywhere. AI now answers travelers' calls, drafts replies for human agents to review and send, and resolves routine requests without a human agent needing to step in. How AI will transform the customer service experience is a journey we are on, and the path will shift and iterate as we learn.
In Traveler and Marketplace Operations, AI Operations is responsible for shaping that path, and determining what it looks...
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