Expedia Group is your gateway to the world of travel through trusted brands, leading technology, and a global marketplace connecting travelers, partners, and experiences.
About the role
Lead a large, global workforce management organization, setting clear expectations, operating rhythms, and performance standards across regions. Oversee capacity planning, real-time management, resource management, workforce optimization, and supporting technology in alignment with customer demand and business priorities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You have 10+ years of relevant experience with a bachelor’s degree, or 8+ years of relevant experience with a master’s degree
- You have a bachelor’s degree in business, operations, analytics, or a related technical field, or equivalent related professional experience
- You have 10+ years of experience managing people leaders and developing high-performing, geographically distributed teams
- You have deep experience in workforce management, contact center operations, capacity planning, and workforce optimization across multiple regions, channels, or delivery sites
- You are proficient in Microsoft Office, particularly Excel and PowerPoint, and experienced with workforce optimization platforms such as Amazon Connect, NICE inContact, Genesys, or Aspect
- You have working expertise with contact center telephony platforms and case management platforms such as Salesforce and Jira, and you use data and technology to guide operational decisions
More about this role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Director, Workforce Management
The Director, Workforce Management leads the strategy and execution that enables a large, globally distributed customer operations network to deliver exceptional experiences. As a leader of leaders, you will shape the capabilities, operating rhythms, and workforce solutions needed to support complex, multi-region operations.
You will partner with Operations and business process outsourcing partners globally, as well as...
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