Expedia Group is your gateway to the world of travel through trusted brands, leading technology, and a global marketplace connecting travelers, partners, and experiences.
About the role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage vendors for our vendor-managed apps: track logged issues to resolution against agreed service levels, escalate when needed, and secure the telemetry, usage and audit data they own
- Lead first response and cross-team investigation for incidents, restore service quickly, write evidence-based incident reports, and harden runbooks and preventive checks so issues don't recur
- Design SLO-aligned monitors, tune alerts to cut noise, and correlate tickets, alerts, telemetry and vendor reports to surface systemic risks and prioritize fixes by impact
- Build and maintain BI dashboards and reports with metric definitions consistent with enterprise standards, and model demand and capacity to recommend changes
- Identify routine diagnostic and reporting work to automate, and partner with engineering owners to implement it
- Design AI-ready knowledge articles, runbooks and self-service content, and measure ticket deflection and customer satisfaction
More about this role
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
About the team
The AI & Automation Team onboards and manages AI tools, and partners with teams across Expedia Group to create innovative products and services. We deliver high-quality experiences for employees worldwide with best-in-class technology to boost productivity and enable AI in the flow of work.
About the role
We're hiring a Technical Operations Analyst II to keep our enterprise AI platforms reliable and to turn the data they produce into...
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