Experian Ventures powers global opportunities while creating new value with data and analytics. We look for firms who will deliver the solutions of tomorrow to simplify credit and lending, reduce complexity in specialized verticals, automate and secure...
About the role
You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal. You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
What they're looking for
- Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences
- Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products
- Lead the design/delivery of blended learning solutions including instructor-led, on-demand eLearning, video tutorials, and learning labs in consideration of client implementation and ongoing adoption needs
- Set standards for instructional quality, accessibility, and consistency across curricula, job aids, assessments, and our client-facing course catalog
- Provide capacity, prioritization, and risk insights to leadership to guide investment and resourcing decisions
- Guide development and refresh of eLearning and training materials to keep pace with frequent product and system updates
More about this role
Role Overview
The Senior Director, Client Education provides strategic and operational leadership for the Learning & Development function that serves Experian Health's external clients across the product portfolio.
You will own the vision, roadmap, and execution of a scalable, high-quality client education program spanning instructor-led training, on-demand eLearning, video tutorials, learning labs, and the client Learning Portal.
You will be accountable for building and leading a team of instructional designers and client educators, operationalizing modern learning practices, and championing innovation including the responsible use of AI to increase the speed, quality, and scale of learning content.
You will be a senior escalation point and expert, ensuring learning experiences remain current amid frequent product changes while measurably improving client capability, confidence, and satisfaction.
- Improve client adoption, self-service use, product proficiency, and customer satisfaction through measurable education programs and learning experiences.
- Lead the vision, strategy, and multi-year roadmap for our Client Education program across multiple Experian Health products.
-...
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