Who we are: Come build the future of commerce with us at fabric. We're building the agentic commerce infrastructure that helps merchants grow, sell, and operate in today's AI-powered shopping experience. Backed by General Catalyst.
About the role
Patients and members contact Fabric when something is not working or they are not sure what to do next. It might be an account they cannot get into, a prescription that has not arrived, or a question about their care. As a Care Advocate Coordinator I, you take their calls and emails, work out what is actually going on, and either resolve it in that conversation or bring in the right person on our clinical team and stay with the case until it is closed. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You have spent at least a year helping people over the phone, at a front desk, or in a healthcare setting, and the best part of your day was solving their problem
- You stay calm when a caller is upset, and you can hear the worry behind the frustration
- You care about getting it right for the person on the other end, and you follow through until the issue is actually resolved
- You can listen, search two systems, and take clean notes at the same time without losing the thread
- You explain things clearly, whether on the phone, in an email, or while walking someone through an app
- You want a first step into healthcare that builds real skills, and you are curious about how care gets delivered
More about this role
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.
We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.
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Patients and members contact Fabric when something is not working or they are not sure what to do next. It might be an account they cannot get into, a prescription that has not arrived, or a question about their care. As a Care Advocate Coordinator I, you take their calls...
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