Who we are: Come build the future of commerce with us at fabric. We're building the agentic commerce infrastructure that helps merchants grow, sell, and operate in today's AI-powered shopping experience. Backed by General Catalyst.
About the role
Guide patients and providers through their virtual healthcare journey with empathy, precision, and speed. As a Support Specialist at Fabric, you operate on the front lines of patient care, serving as the critical link between technology and clinical delivery. You untangle technical hurdles, manage patient accounts, and ensure every telehealth visit is seamless and secure under strict HIPAA regulations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Our clinical operations run 24/7, this role requires a flexible, rotating schedule that covers mornings, afternoons, weekends, and holidays to maintain our standard of care
- You are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey
- You communicate clearly and effectively with a diverse patient population, demonstrating empathy and professionalism in every interaction
- You have a knack for troubleshooting technology issues and excel at explaining features and providing clear instructions to others
- You are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced clinical environment
- You are comfortable leveraging modern AI tools and software to speed up your workflows and improve customer response times
More about this role
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.
We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.
Learn more: About Us | News & Press | LinkedIn | Careers
Guide patients and providers through their virtual healthcare journey with empathy, precision, and speed. As a Support Specialist at Fabric, you operate on the front lines of patient care, serving as the critical link between technology and clinical delivery. You untangle...
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