FacilityOS is the leading visitor & facility management platform, trusted by global enterprises to optimize key facility processes for compliance, safety, & security. Backed by Insight.
About the role
As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.
What they're looking for
- 2+ years in customer-facing digital roles (Implementation, Technical Support, Professional Services, Solutions Consulting), ideally supporting enterprise clients and hardware/software products
- Proven ability to manage multiple customer projects simultaneously, including timelines, dependencies, and stakeholder communication
- Strong troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, firewall/proxy constraints, basic MDM familiarity a plus)
- Experience with tools like Zendesk, Gainsight, Salesforce, Notion, Scribe and Microsoft Suite, comfortable working in ticketing + project-tracking environments
- Knowledge of databases and how they integrate with other platforms, experience or knowledge of basic/intermediate SQL queries (e.g., joins, filtering, validating imports)
- Ability to perform PC software/hardware installations and device setup, including loading applications and hardware drivers
More about this role
About FacilityOS
FacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.
As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.
If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.
This is a hybrid position in our office in Annapolis, Maryland, where you'll be required to be in the office at least three days a week with the flexibility to work from home the remaining days if desired.
Lead end-to-end customer implementations from kickoff through go-live and hypercare.
Define implementation plans, timelines, milestones, and success criteria; keep projects on track and customers informed.
Configure FacilityOS solutions to match customer workflows, security requirements, and...
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