Backed by GV.
About the role
Farmers Business Network, Inc. (FBN®) is a pioneering digital marketplace and farmer-to-farmer network dedicated to empowering family farmers globally while promoting sustainable agriculture. With over 117,000 members, FBN's Farmers First® promise unites growers and ranchers in their quest to maximize profitability and increase food production. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Sales and order agents (about 20%). Build agents that take routine and repeat orders, follow up on stalled carts and quotes, return missed sales calls and send SMS outreach that hands warm leads to a sales rep
- Owns the customer-facing agent portfolio end to end: design, build, evals, launch and run
- Decisions owned: agent architecture, tool and data access, eval criteria and launch readiness. Business owners approve what the agent may say and do
- Impact: company-wide. These agents are a main part of the FY27 AI plan for Direct, CX and Lending
- Sets the standard practice for how FBN builds and evaluates customer-facing agents. Mentors other engineers and the business champions
- Bachelor's degree in computer science or a related field and 8+ years of software engineering experience, or 12+ years of related experience. (FBN S5 standard.)
More about this role
Company Overview
Farmers Business Network, Inc. (FBN®) is a pioneering digital marketplace and farmer-to-farmer network dedicated to empowering family farmers globally while promoting sustainable agriculture. With over 117,000 members, FBN's Farmers First® promise unites growers and ranchers in their quest to maximize profitability and increase food production. FBN leverages data, AI and direct-to-farm delivery to simplify the agricultural supply chain, boosting convenience and transparency, reducing farm input costs, enhancing access to financing and services, and providing personalized farm insights. Its Gradable® joint-venture helps thousands of farmers adopt and earn rewards for regenerative practices while simplifying the access of regenerative products for the world’s leading food companies and grain buyers.
Position Summary
Own the agents that talk to FBN's customers. You design, build, evaluate and run the member-facing agents for customer support, lending and sales. The goal: farmers get fast, correct answers and orders at any hour, and our teams spend their time on the work that needs a person.
Responsibilities
- Customer support agent (about 40%). Take our CX agent from...
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