Backed by ICONIQ and Amplify.
About the role
This opening is for a Customer Support Engineer, Tier I, an entry-level position within our three-tiered team (Tier I, Tier II, and Tier III) that offers multiple opportunities for career development within Fastly. You will work closely with Tier II and III engineers, Engineering, and our customer-facing partner teams, and you will learn our issue management process end to end. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 2-4 years in a technical support, sysadmin, or network-focused role
- Protocol proficiency: Demonstrated understanding of HTTP/S, TCP/IP, TLS, and DNS, including the ability to explain how a webpage is delivered quickly
- Scripting and programming foundation: Working ability in at least one language (for example VCL, Python, JavaScript, Go, Ruby, or Rust) and eagerness to learn VCL and Compute
- UI and API literacy: Comfort navigating modern SaaS control panels and RESTful APIs, including from the command line
- Customer communication: Strong written communication and analytical skills, with experience supporting customers by email, chat, ticketing system, or phone
- Triage proficiency: Working knowledge of network telemetry and diagnostic tools (such as curl and traceroute/MTR), and the judgment to know when to ask for help
More about this role
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.
We're building a more trustworthy Internet. Come join us.
Posting Open Date: 10/06/2026
Anticipated Posting Close Date*: 12/31/2026
*Job posting may close early due to the volume of applicants.
Customer Support Engineer (CSE)
About the Customer Support Engineering Team
The Fastly Edge Cloud Platform powers the best of the internet. Our Customer Support Engineering (CSE) team, a key function within our broader Customer Experience organization, helps customers succeed through clear, timely, and transparent technical support.
This opening is for a Customer Support Engineer, Tier I, an entry-level position within our...
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