Custom manufacturing services for prototypes to full scale production, for CNC machining, 3D printing, injection molding, and more. Get an instant quote. Backed by Accel.
About the role
The compensation range for this position is $51,000 - $62,000 USD annually We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
What they're looking for
- Serve as an administrator and subject-matter expert for the Qualtrics survey and ticketing platform
- Review, digest, and triage all inbound negative-experience survey responses, assigning tickets to the appropriate departments for root cause investigation and immediate resolution
- Manage all new and existing tickets to ensure 100% response coverage — no feedback goes unaddressed
- Develop and maintain a working knowledge of common customer pain points to become the team's internal knowledge leader on recurring experience themes
- Apply consistent, standardized topic tags to all open-text survey comments to enable structured, repeatable analysis
- Maintain and evolve the tagging taxonomy as new themes emerge, ensuring categorization remains accurate and analytically useful
More about this role
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
Impact in this Role
The Voice of Customer (VOC) Coordinator plays a central role in translating customer feedback into actionable business intelligence. Working at the intersection of customer experience, data...
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