Figure is the first-of-its-kind AI robotics company bringing a general purpose humanoid to life.
About the role
Start your career in fintech in one of the country’s leading financial hubs. As a Customer Success Associate, you’ll build real experience in lending, compliance, and customer operations, while helping customers navigate important financial decisions with confidence. Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
- Help customers navigate the application process, resolve blockers, and better understand our products
- Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
- Explain complex financial concepts in a clear, simple, customer-friendly way
- Provide troubleshooting support across a range of customer and platform issues
- Complete compliance-related steps accurately and consistently
More about this role
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance .
Start your career in fintech in one of the...
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